At The Coswan Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer the following refund policy:

• Eligibility for Refund: Refunds are available for items that are defective, damaged, or not as described. To request a refund, the item must be returned in its original condition within 7 days from the date of delivery.

• Non-refundable Items: Some items such as customized or perishable products may not be eligible for refunds. These items will be clearly marked as non-refundable during the purchase process.

• Refund Process: To initiate a refund, please contact our customer service team at [Customer Support Email]. Once the item is returned and inspected, we will process your refund within 7 business days. Refunds will be credited to the original payment method.

• Shipping Charges: Shipping charges for returns are non-refundable unless the item is damaged or defective. You will be responsible for the return shipping unless stated otherwise.

• Partial Refunds: If the returned item is not in its original condition, is damaged, or missing parts, a partial refund may be issued depending on the extent of the issue.